Support & Delivery Policies

Frequently Asked Questions & Policies

Everything you need to know about museum-standard packaging, shipping timelines, Certificate of Authenticity (COA), and Artelio's transparent return policy.

Every original artwork and limited edition fine art print at Artelio follows rigorous museum-grade packaging standards: (1) Artwork face is covered with acid-free Glassine protective paper to prevent abrasion; (2) Multi-layer bubble wrap protection; (3) Custom reinforced corner protectors on all 4 corners; (4) Heavy-duty 5-ply cardboard outer box or custom wooden crate for oversized works, secured with tamper-evident Artelio Gallery security seals.

Artelio offers FREE STANDARD SHIPPING on all original artworks and print orders over $100. Domestic shipping takes 2-4 business days. For international orders, shipments are handled via insured DHL Express with delivery within 7-10 business days.

ALL original artworks and Limited Edition fine art prints at Artelio are issued with an official Certificate of Authenticity (COA). The certificate includes: Artist's original signature, edition number, date of completion, verified dimensions, and a unique QR code for online verification.

You are entitled to inspect the artwork upon arrival before signing. If any damage occurred during shipping or the piece does not match its description, Artelio guarantees a 100% replacement or full refund within 7 business days at no additional cost to you.

Hang artworks in a well-ventilated area with 40%-60% relative humidity, avoiding direct sunlight and proximity to air conditioning vents. For fine art prints on Hahnemühle paper, we recommend UV-filtering glass framing to preserve colors for decades.

We accept bank transfers, major international credit/debit cards (Visa, Mastercard, JCB), and COD where available. Additionally, Artelio connects clients directly with artists for bespoke commissioned artworks tailored to specific dimensions and interior styles.